SMOKE & SUEDE - INSPIRED BY CI-GAR

Returns Policy

We only accept returns for items that have been damaged during shipping. If your fragrance bottle arrives cracked, broken, or leaking, please follow these steps:Contact Us Immediately: Send an email to [Your Email Address] within 48 hours of receiving your order.Provide Proof: Include your order number and clear photos of the damaged item and its packaging.Wait for Confirmation: Our team will review your request and get back to you with instructions on how to proceed.We appreciate you shopping with FS Scents! We take pride in the quality of our perfume fragrances and want you to be completely happy with your purchase.Refunds (if applicable):If your return is approved due to damage, we will offer you a choice between a full refund to your original payment method or a replacement of the same item, subject to availability.Refunds: Once we receive and inspect the damaged item, a refund will be processed to your original form of payment. Please allow 5-10 business days for the credit to appear on your statement.Replacements: If you opt for a replacement, we will ship a new bottle to you at no additional cost..

Shipping

We aim to process and ship all orders within 2-4 business days. Delivery typically takes 7 to 14 days, depending on your location.Shipping Details:1. Shipping LocationsWe currently only offer shipping within Pakistan. We do not ship to international addresses. We apologize for any inconvenience this may cause to our international customers.2. Order ProcessingAll orders are processed and prepared for shipping within 1-3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.3. Shipping Rates and Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout.Standard Shipping:Shipping Fee: A flat rate of PKR 200 applies to all orders.Estimated Delivery Time: 3-7 business days from the date of shipment.Free Shipping:We offer free standard shipping on all orders over PKR 5000Please note that delivery times are estimates and may vary due to factors outside of our control, such as unforeseen delays with the courier service or remote delivery locations.4. Order TrackingOnce your order has been shipped, you will receive an email notification from us which will include a tracking number. You can use this number to check the status of your order on the courier company's website. Please allow 48 hours for the tracking information to become available.Shipping Fees:Shipping charges are calculated at checkout based on your location and selected courier.If you have any issues or delays, feel free to contact us at fsscents7@gmail.com. or contact on 0333-1113001